Frequently Asked Questions
Your guide to seamless shopping at VELO Pakistan
What are the standard delivery times within Pakistan?
For major cities like Karachi, Lahore, and Islamabad, delivery typically takes 2-3 business days. For other regions, please allow 4-6 business days for your order to arrive.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, with all original tags attached and in their original packaging to be eligible.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan. You can also pay via secure credit/debit card transactions or bank transfers at the time of checkout.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart to ensure the perfect fit.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to different screen settings and studio lighting, slight variations in color may occur.